Your Company

Terms and Conditions

Please read these terms carefully before using our services

ORELS SHIPPING JA CO LIMITED

Terms & Conditions

Thank you for choosing ORELS Shipping JA CO LIMITED. By using our services, you agree to the following Terms & Conditions.

1. Shipment Charges

  • Shipping charges are based on the actual or volumetric weight, whichever is greater.

  • All packages are weighed upon arrival at our warehouse.

  • Prices are subject to change without prior notice.

2. Payment

  • All shipping and applicable fees must be paid before packages are released.

  • Outstanding balances must be cleared before future shipments are processed.

3. Package Collection

  • Customers must present valid identification when collecting packages.

  • If someone is collecting on your behalf, authorization and valid ID may be required.

4. Prohibited Items

ORELS Shipping JA CO LIMITED does not accept or transport:

  • Illegal drugs or narcotics

  • Firearms, ammunition, or explosives

  • Hazardous or flammable materials

  • Counterfeit goods

  • Any item prohibited by local or international laws

The company reserves the right to refuse any shipment.

5. Customs & Duties

  • Customers are responsible for any customs duties, taxes, or government charges where applicable.

  • Customs inspections may cause delays beyond our control.

6. Delivery Times

  • Delivery estimates are provided as a guide only.

  • Delays caused by airlines, shipping lines, customs, weather, public holidays, or other unforeseen events are not the responsibility of ORELS Shipping JA CO LIMITED.

7. Lost or Damaged Packages

  • While every effort is made to ensure packages arrive safely, ORELS Shipping JA CO LIMITED is not responsible for damage resulting from poor packaging by the sender or manufacturer.

  • Claims for lost or damaged shipments must be reported within 48 hours of collection.

  • Compensation, where applicable, is limited to the terms of the carrier or declared shipment value.

8. Inspection Rights

  • ORELS Shipping JA CO LIMITED reserves the right to inspect any package before shipping if required by law or for security purposes.

9. Storage

  • Customers should collect packages promptly after notification.

  • Packages left uncollected for an extended period may incur storage fees.

10. Customer Information

Customers are responsible for providing:

  • Accurate shipping information

  • Correct contact details

  • A valid delivery address

ORELS Shipping JA CO LIMITED is not responsible for delays caused by incorrect information.

11. Liability

Our liability is limited to the shipping service provided. We are not responsible for:

  • Delays beyond our control

  • Consequential or indirect losses

  • Losses arising from customs actions or government regulations

12. Acceptance

By using the services of ORELS Shipping JA CO LIMITED, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

Our Commitment

Fast. Reliable. Secure.

We are committed to providing dependable shipping services with professionalism, transparency, and excellent customer care.

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